01. Definitions

• “TalentZation”, “the Company”, “we”, “us” or “our”: TalentZation Company, a limited liability company registered in the Kingdom of Saudi Arabia under Commercial Registration No. 7053687120, including its affiliates, branches, officers, directors, employees, agents and authorized legal representatives.
• “Services”: everything we provide now or in the future, including our websites, the CV builder, the candidate portal, the client portal, the TalentzHCM platform and its self-service on web and mobile, and our HR outsourcing, recruitment, executive search, HR consultancy, training and integration services.
• “Client”: any company, organization or other entity that subscribes to, contracts for, accesses or uses the Services, including during a trial.
• “User” or “you”: any person who accesses or uses the Services, including website visitors, candidates, and the employees and other people a Client allows to use the Services.
• “Candidate”: any individual who uses the Services to look for work, including by submitting a CV, joining our talent pool or using the candidate portal.
• “Client Data”: any data, including personal data, that a Client or its Users enter into or upload to the Services, or that we receive or create for the Client while providing the Services.
• “Output”: any data, calculation, report, document, suggestion or result produced by the Services, including by AI features.
• “Third-Party Services”: software, applications, platforms or services provided by others that connect to or work with the Services, including government platforms such as GOSI, Qiwa, Mudad and Muqeem, and the Wage Protection System.
• “Signed Agreement”: any proposal, quotation, order form, statement of work, service level agreement or other contract that TalentZation and a Client sign or accept electronically.
• “Agreement”: these Terms, including any updates to them, together with any Signed Agreement and any other document they refer to.

02. Acceptance of these Terms

03. Changes to these Terms

04. Our Services

05. Accounts and security

• You must provide accurate, complete and up-to-date information when you create an account or register for the Services. Giving misleading or inaccurate information is a breach of these Terms.
• You are fully responsible for keeping your login details confidential, and for all activity carried out through your account, whether by you or by anyone else.
• You must not share your login details or give anyone else access to your account without our prior written consent.
• You must tell us in writing, without undue delay, as soon as you become aware of any actual or suspected unauthorized use of your account or any other security breach. You are responsible for any loss that occurs before we receive your notice and have had a reasonable opportunity to act on it.
• We may suspend or close an account if we find that the information provided is inaccurate, out of date or incomplete, or if the account is used in breach of these Terms.

06. Acceptable use

• Provide false, misleading or fraudulent information, or impersonate any person or organization.
• Submit another person's personal data or CV without their clear permission.
• Upload anything unlawful, harmful, defamatory or offensive, or anything that infringes the rights of others.
• Upload files that contain viruses, malware or any other harmful code.
• Try to gain unauthorized access to our systems, accounts or data, or bypass, or try to bypass, any security measure, access control or usage limit.
• Decompile, reverse engineer or disassemble any part of the Services, including the source code, models, algorithms or core components, unless the law allows it.
• Modify, copy, rent, sell or distribute any part of the Services.
• Extract data or Output from the Services by automated or programmatic means, including scraping, without our written permission.
• Interfere with, overload or disrupt the Services, or the servers and networks behind them.
• Use the Services or their Output to develop or improve a product or service that competes with ours.
• Send spam or unsolicited promotional messages through our forms or portals.

07. Third-party services and government platforms

• Some Services connect to or depend on Third-Party Services, such as GOSI, Qiwa, Mudad, Muqeem, the Wage Protection System, banks and email providers. Your use of a Third-Party Service is subject to its own terms and privacy policy.
• Third-Party Services, and software or integrations provided by third parties through our Services, are provided “as is”, without any warranty from us, express or implied, including any warranty of fitness for a particular purpose or freedom from errors. We are not responsible for Third-Party Services, or for any issue or damage arising from their use.
• You are fully responsible for complying with the terms of any Third-Party Service you use, and for any damage or loss arising from your use of it.
• We are not responsible for any limitation, interruption or change to the Services caused by a Third-Party Service. These platforms may change their policies, interfaces or access rights without prior notice.

08. Platform calculations and Output

• The Services produce Output such as payroll and GOSI calculations, end-of-service and leave balances, Saudization and compliance indicators, reports, analytics, letters, documents and candidate matches. Output depends on the data, settings and instructions provided, and on rules and rates that can change. Because of this, and because of factors outside our control, Output may sometimes be inaccurate, incomplete or unsuitable for your purpose.
• You are fully responsible for reviewing Output and checking that it is accurate and suitable before you rely on or act on it, including before you approve a payroll, issue a letter or contract, submit anything to a government platform, or make a decision about an employee or a candidate.
• To the extent permitted by law, we are not responsible for errors or unintended results that arise from relying on Output without reviewing it, or from inaccurate or incomplete data provided to us, or for any damage or loss caused by a failure to monitor or check Output.
• Please report any error or unexpected behavior to us promptly through our support channels.

09. AI features

• Some Services include optional features powered by artificial intelligence (AI), such as help with writing your CV, or tools that help our recruitment team read CVs. These features may not always be available.
• AI Output is a suggestion. Because of the nature of AI technology, it may be inaccurate, incomplete or irrelevant, and it may not always behave in a consistent or expected way. Review and edit AI Output before you use it, and do not rely on it as the only basis for an important decision.
• You remain responsible for any content you submit, including anything written with the help of AI. Your CV must remain a true account of your own qualifications and experience.
• We do not use your CV or HR data to train AI models.

10. Intellectual property

• All intellectual property rights in the Services, including software, source code, models, algorithms, workflows, interfaces, documentation and content, and the TalentZation and TalentzHCM names, logos and trademarks, are and remain the exclusive property of TalentZation or its licensors.
• Clients receive a limited, non-exclusive, non-transferable and non-sublicensable license to use the Services for their internal business purposes during their subscription. This license ends when the subscription ends. Nothing in the Agreement transfers ownership of any TalentZation intellectual property.
• You may not copy, reproduce or reuse our websites, their content or design, or our names and logos, without our prior written permission.
• If you give us feedback, suggestions or ideas for improvement, we may use them without payment or restriction, and you grant us a perpetual, irrevocable, royalty-free license to do so.

11. Data ownership and data protection

• Clients keep ownership of their Client Data and all rights in it. Providing, hosting, storing or processing Client Data does not transfer its ownership to us.
• Each Client grants us, our affiliates and our contracted service providers a limited, non-exclusive license to host, store, process and use its Client Data as needed to provide, operate, support, secure and develop the Services, meet our contractual obligations and comply with the law, in line with our Privacy Policy and applicable laws.
• This does not affect our ownership of the platform, the Services, our software, tools and methods, or our operational and technical data. We may use aggregated or anonymized data for analysis and to improve the Services, as long as it does not identify any Client or individual, directly or indirectly.
• We take the necessary measures to protect personal data and keep it confidential and secure, and we process it in line with the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443H, as amended by Royal Decree No. (M/148) dated 5/9/1444H, and its Implementing Regulations. Our Privacy Policy explains how we collect, use and protect personal data.
• Each Client is fully responsible for having a valid legal basis for processing the personal data of its employees, candidates and anyone else that it enters into the Services or asks us to process, including obtaining any consents and approvals the law requires and giving any required notices. The Client confirms that it has done so before using the Services, and will indemnify us and hold us harmless against any claim or liability arising from a failure to do so.
• When a Client's contract ends, the Client can export its Client Data for thirty (30) days. After that period, we delete or anonymize the Client Data, except for data we must keep by law or for an existing legal claim. Anonymization applies only to personal data. The Client is responsible for exporting or backing up any data it needs before the period ends.

12. Confidentiality

13. Onboarding and access to government platforms

• Getting started may require the Client to provide information and documents, and to create, connect, verify or authorize access to its accounts on government and other platforms, such as Qiwa, GOSI, Mudad, Muqeem and the Wage Protection System, and with its bank.
• We are not responsible for delays caused by the time needed to verify, connect or authorize these accounts. Such delays do not extend or change the agreed service period. The Client is responsible for working with us and making sure its accounts, access, data and approvals are ready in time for the Services to start.

14. Client responsibilities

• The Client is responsible for how its Users use the Services, for deciding who has access and with which permissions, and for removing access promptly when a User no longer needs it, for example when an employee leaves.
• The Client is responsible for the accuracy and lawfulness of the Client Data and the instructions it gives us, including employee, salary and contract details.
• Unless a Signed Agreement states otherwise, the Client remains the employer of its employees and remains responsible for its obligations under the Labor Law and related regulations, including Saudization (Nitaqat), GOSI and wage protection. When we carry out HR tasks for the Client, we do so within the agreed scope, using the data, approvals and instructions the Client provides.
• When the Client uses the Services to communicate with its employees or candidates, for example through announcements, notifications or emails, the Client is responsible for the content of those communications and for having a lawful basis to send them.
• Government fees and third-party charges, such as visa, iqama, work permit and other government service fees, are not included in our fees and are paid by the Client, unless a Signed Agreement expressly states otherwise.

15. Recruitment services

• When we recruit for a Client, we search for, screen and shortlist candidates with reasonable care, based on the requirements the Client gives us and the information candidates provide. We do not guarantee that any candidate will be hired, accept an offer, perform well or stay in the role.
• The Client makes the final hiring decision, and is responsible for its job offers and employment contracts, for any checks it needs beyond those we agree to carry out, and for any work permits or other approvals the law requires.
• Candidate profiles we share with the Client are confidential. The Client may use them only for the hiring purpose they were shared for, must protect them, must not pass them to anyone else, and must handle them in line with the Personal Data Protection Law.
• Fees for recruitment and executive search are set out in the Signed Agreement.

16. Fees, billing and payment

17. Free trials

• We may offer some Services on a trial basis so a Client can test and evaluate them. Trials are offered at our discretion, and we may change, suspend or end a trial at any time without liability. Using a trial does not oblige the Client to subscribe to paid Services.
• Trials are provided “as is”, without any warranty about full performance or expected results, and without any commitment to support. We are not responsible for any issue or damage that arises during a trial.
• Data created during a trial may be lost if the Client does not upgrade to a paid plan or export the data before the trial ends. Personal data entered during a trial remains protected under our Privacy Policy.

18. Contracts and electronic acceptance

• Clients can review and accept proposals, contracts and other documents electronically through our client portal. Electronic acceptance by an authorized person binds the Client in the same way as a handwritten signature.
• For each acceptance, we record the name and email address of the person accepting, their IP address, device and browser, and the date and time, as evidence. The Client is responsible for making sure that only authorized people accept documents on its behalf.

19. Indemnity and waiver

• The Client will indemnify, defend and hold harmless TalentZation, its affiliates, officers, employees and agents against any claim, damage, liability, loss or expense, including legal fees, arising from: the use or misuse of the Services by the Client or its Users; reliance by third parties on Output; any breach of the Agreement by the Client; legal or regulatory issues connected with the Client's use of the Services; improper integration with Third-Party Services; or any third-party claim arising from the Client's use of the Services, including claims about data processing, communication errors or decisions made using Output.
• To the maximum extent permitted by law, the Client waives any claim against TalentZation regarding the results of using the Services, reliance on AI Output, or financial, reputational or legal damage resulting from outages or errors. If we have to defend ourselves against claims connected with the Client's actions, the Client will bear all related legal costs and expenses.

20. Free services for candidates

• Our careers site, CV builder, talent pool and candidate portal are free for candidates, and we do not charge candidates any fee to be considered for a job. If anyone asks you for money in TalentZation's name to apply for or get a job, please do not pay, and report it to us.
• Free services may have limited features. We may change, limit, suspend or stop them at any time without prior notice.
• Free services are provided “as is”, without any warranty, express or implied, about availability, performance, accuracy or security. You are responsible for checking that they suit your needs before relying on them.
• We are not obliged to provide technical support, updates or fixes for free services, although we will try to help when you contact us.
• Your CV builder draft is saved only in your browser while you work. Please keep your own copy of your CV, as we cannot recover a draft that is lost or cleared from your browser.

21. Your CV and profile

• The information you give us must be true, accurate and about you, and you should keep it up to date.
• When you submit your CV or join our talent pool, you ask us to consider you for suitable opportunities. For this purpose, we may share a relevant, curated version of your profile with Client companies, as described in our Privacy Policy.
• If you give us the details of references, you confirm that they have agreed to be contacted by us.
• You keep ownership of your CV and the content you provide, and you give us permission to store, use and share it as needed to provide our recruitment services.
• You can update your profile, or ask us to close your account and delete your data, at any time, as described in our Privacy Policy.

22. Applications, interviews and offers

• We do not guarantee that you will be shortlisted, invited to an interview or offered a job.
• Employers make their own hiring decisions. Any job offer and employment contract is between you and the employer, unless TalentZation itself is named as the employer.

23. Disclaimer of warranties

• Except as expressly set out in a Signed Agreement, the Services are provided “as is” and “as available”, without any warranty, express, implied or statutory, including any warranty of merchantability or fitness for a particular purpose. No advice or information we give you is a warranty unless the Agreement expressly says so.
• You use the Services at your own risk. We are not responsible for decisions you make, or results you reach, based on Output.
• Subject to any Signed Agreement, we may change, suspend or stop any part of the Services at any time and for any reason, without liability for any resulting loss or damage.

24. Limitation of liability

• To the maximum extent permitted by law, TalentZation is not liable for any direct, indirect, special, incidental, consequential or punitive damages, or for loss of profit, whether foreseeable or not, arising from: the use of, or inability to use, the Services or Output; errors, omissions or inaccuracies in Output; business losses, financial damage, data breaches, loss of reputation or legal consequences; any change to, suspension or termination of the Services; or the use of Third-Party Services.
• In any case, our total liability for all claims, for any reason, will not exceed the total amounts the Client paid us in the twelve (12) months before the claim arose.
• Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of the Kingdom of Saudi Arabia.

25. Suspension and termination

• We may suspend or end your access to the Services immediately in the event of misuse, a breach of these Terms or of a Third-Party Service's policies, misuse of our AI features, or any action that threatens the security or integrity of the Services, our users or third parties.
• We may remove any content that breaches these Terms.
• Clients may end their subscription as set out in their Signed Agreement or under the renewal terms in part two. What happens to Client Data when a contract ends is set out in the section “Data ownership and data protection”.
• Provisions that by their nature should continue after the Agreement ends, including those on intellectual property, confidentiality, liability, indemnity and disputes, continue to apply.

26. Force majeure

27. Governing law and disputes

• These Terms and the Agreement are governed by, and interpreted under, the laws and regulations of the Kingdom of Saudi Arabia.
• If any dispute or disagreement arises in connection with these Terms or the Agreement, the parties will first try to resolve it amicably through negotiation.
• If the dispute is not resolved amicably within a reasonable time, the competent courts in Riyadh have jurisdiction over it. If a Signed Agreement provides for arbitration, the arbitration clause in that agreement applies instead.

28. General provisions